Terms of service

TERMS & CONDITIONS

Last updated: 23.06.2026

These Terms & Conditions apply to the use of our website and the purchase of products from CASSIE via www.bycassie.com (the “Site”).

By accessing our Site or placing an order, you agree to these Terms & Conditions.

 

1. About Us

CASSIE (“we”, “us”, “our”) is a UK-based beauty brand operating an online store through Shopify.

If you need to contact us, please email:
customercare@bycassie.com

 

2. Using Our Website

By using our Site, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian
  • You will use the Site for lawful purposes only
  • You will not misuse the Site or attempt to interfere with its operation

We reserve the right to restrict or terminate access if these terms are breached.

 

3. Products & Descriptions

We take care to ensure that product descriptions, images, and prices are accurate.
However:

  • Colours may vary slightly depending on screen settings
  • Packaging may change from time to time
  • Minor variations do not constitute a fault

All products are subject to availability.

 

4. Orders & Acceptance

When you place an order:

  • You are making an offer to purchase
  • Orders are subject to acceptance and availability
  • You will receive an order confirmation email once payment has been authorised

We reserve the right to refuse or cancel an order at any time, including for pricing errors, suspected fraud, or stock issues.

If your order is cancelled after payment, you will receive a full refund.

 

5. Pricing & Payment

  • All prices are shown in GBP (£)
  • Prices include VAT where applicable
  • Payment is processed securely via Shopify and approved payment providers

We do not store payment card details.

 

6. Delivery

Delivery times are estimates only and may vary due to external factors.

We are not responsible for delays caused by:

  • Courier issues
  • Incorrect delivery details provided by you
  • Events outside our control

Risk of loss passes to you upon delivery.

 

7. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms & Conditions.

Due to hygiene reasons, opened or used beauty products cannot be returned unless faulty.

Please refer to our Returns Policy for full details.

 

8. Your Rights (UK Consumer Law)

Nothing in these Terms affects your statutory rights under UK consumer law.

If a product is faulty, not as described, or unfit for purpose, you are entitled to a remedy in line with the Consumer Rights Act 2015.

 

9. Intellectual Property

All content on this Site — including text, images, logos, branding, and design — is the property of CASSIE or its licensors.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

 

10. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our liability for any claim relating to products purchased from us is limited to the price paid for those products

Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

 

11. Privacy & Cookies

Your use of our Site is also governed by our:

  • Privacy Policy
  • Cookies Policy

Please review these to understand how we handle your personal data.

 

12. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for the content, policies, or practices of those sites.

 

13. Changes to These Terms

We may update these Terms & Conditions from time to time.
The latest version will always be available on our Site.

 

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

15. Contact Us

If you have any questions about these Terms & Conditions, please contact:
customercare@bycassie.com